Privacy Policy
iHealth Solutions
iHealth Solutions is committed to protecting the privacy of personal information in our possession.
Scope
This global privacy policy (the “privacy policy”) applies to those individuals whose Personal Information iHealth Solutions collects, uses, or discloses in the course of its commercial activities (see Collection: Whose Information Do We Collect?). Personal Information is collected and processed by iHealth Solutions and its trusted partners who may be located in your country or elsewhere in the world (collectively “us”, “we”, “our”).
A separate employee policy governs iHealth Solutions’ use of employee personal information.
Definitions
For the purposes of this privacy policy:
- Handling refers to the collection, use, processing, storing, or disclosing of personal information.
- Healthcare practitioner means any person or institution, such as a doctor, pharmacist, dentist, or nurse, who provides medical care or health services to a patient or is part of a patient’s circle of care.
- Personal information refers to any information that either alone, or together with other information, can be used to identify an individual. It does not include anonymized information unless combined with other information to re-identify an individual. In Canada, this includes any information about an identifiable individual, excluding business contact information.
Collection
Whose information do we collect?
In the course of doing business, iHealth Solutions may collect the personal information of individuals such as customers, consumers, patients, research participants, and employees.
Sources of personal information
We may obtain personal information directly from individuals or indirectly, such as through healthcare professionals or digital interactions. This includes telephone calls, emails, mobile apps, website usage, third-party data transfers, or consent forms.
Types of personal information
This may include contact details, credit card information, professional credentials, identification numbers (e.g., SIN), and sensitive health or demographic data.
Limiting collection
We collect only what is necessary to fulfill our purposes or provide services. If information is obtained indirectly (e.g., via a healthcare provider), it is the responsibility of that third party to obtain consent and inform the individuals about this Privacy Policy.
Use
We collect personal information as part of our business activities, such as processing product orders, providing services or information, managing job applications, conducting research or clinical trials, and maintaining our systems.
Marketing
If you opt in, we may use your personal information to send you promotional materials or newsletters. You may unsubscribe at any time.
Complaints
Personal information disclosed through customer service inquiries is used to address and respond to those inquiries.
Clinical trials
We may use participants’ personal and medical information for in-house clinical trial activities.
Cookies
When you access iHealth Solutions websites or apps, we may use cookies and similar technologies to collect data like your IP address, browser type, and browsing behavior. These help us improve our service, remember preferences, or verify identity. You may disable cookies, though it may affect functionality.
We may also collect information to meet regulatory requirements, such as reporting adverse events.
Disclosure
Within iHealth Solutions
Access to personal information is restricted to employees with a legitimate “need to know.”
With affiliates
Your information may be transferred internationally, where legal standards may differ. Use of our services implies consent to this transfer.
With third parties
We may disclose personal information to third parties only with your consent or for legitimate business purposes (e.g., mergers, service provision). These third parties are contractually bound to safeguard your information consistent with this policy and applicable laws.
Safeguards
Internal safeguards
We have physical, administrative, and technological measures in place to protect personal information. This includes controlled access to facilities, firewalls, encryption, and global IT policies.
Third-party safeguards
All vendors handling personal information on our behalf are required to maintain confidentiality and meet our privacy and security standards.
Retention
We retain personal information only for as long as needed for its intended purpose or as required by law. Disposal of such information follows internal record retention policies.
Your Rights
Consent
We generally obtain your consent prior to collecting or using your information and will notify you of intended uses. In specific circumstances (e.g., legal obligations), consent may not be required.
You can withdraw your consent at any time (with reasonable notice). However, this may limit your access to certain services.
Access
You can request access to your personal information and may review, correct, or delete it, subject to verification and certain limitations (e.g., third-party confidentiality, legal obligations).
Correction
You may correct outdated or inaccurate information. Note that we cannot alter medical data produced through clinical research.
Deletion
Some data may be retained if required by law or for legitimate business purposes (e.g., audits, legal defense).
Transparency
You have the right to know if your information is being processed, the logic of any automated decisions, and the entities with access to your data.
Contact Information
For privacy-related questions, complaints, or to exercise your rights, contact:
Chief Compliance Officer
iHealth Solutions
Email: [email protected]
Mail: Attention: Chief Compliance Officer
iHealth Solutions
30 Via Renzo Dr, Richmond Hill, ON L4S 0B8
Phone: +1 (905) 787-2041
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
Amendments and Administration
iHealth Solutions may amend this policy at any time without notice. Updates take effect upon publication. This privacy policy is administered in accordance with applicable laws and may apply differently depending on your jurisdiction.
Last Updated: November 2024